Training & Development
Personal Empowerment
Programme Objective
To inspire participants to feel more self motivated, confident and better about themselves. This is done by giving them the opportunity to reflect on what is important to them. The workshop also enables participants to set goals and targets to ensure what is important to them gets priority in their lives.
Learning Outcomes
At the end of the workshop the participants will be able to:
Define success and to devise strategies for achieving success
- Determine their values, interests and skills
- Set powerful goals in all areas of their life to ensure a work/ life balance is achieved
- Learn tools and techniques for coping with change and when the going gets tough
Sample of Content Covered
- Viewing life as an exciting adventure or a heroic journey
- Work/Life balance & Best Practice Guidelines
- Impact of conditioning, experiences and attitude
- Circle of Influence vs. Circle of Concern
- Personal Values
- Success from a Personal and Career viewpoint
- Goal Setting & visualisation
- Exercises to help maintain a Positive State
Target Audience
For everyone who is facing change and want to experience this change as an exciting adventure. For those who wish to review the direction in which their life is going or wish to take time out to review their career and personal life in order to achieve a work-life balance. For everyone who wants to feel self motivated and satisfied that they are achieving their full potential.
Duration
1 day
Creative Problem Solving & Innovation
Programme Objective
To learn practical strategies for being innovative and solving real work problems in a creative way
Learning Outcomes
At the end of the workshop the participants will be able to:
- Determine their strengths in the area of creativity and innovation and how to apply both creativity and innovation to their work
- Outline a process for creativity and innovation and to determine what is preventing them from reaching their creative potential
- Draw on a menu of tools and techniques for bringing out the creative potential of others
Sample of Content Covered
- Difference between Creativity and Innovation
- Why Individuals and Organisations need to be Creative
- Exercises for Strengthening your Creative Muscle
- Bringing out Creativity in Groups
- Creativity Assessment – How creative am I
- Creativity & Innovation Process
- Menu of Exercises for being creative
- Latest research on the Mind and Creativity
Target Audience
For everyone who wants to learn key strategies for being creative and innovative. For anyone in leadership who need to learn tools and techniques to bring out the creativity and innovation in those who work for them. For anyone who recognises the importance of continuous innovation as key to being a success in today’s business world.
Duration
1 or 2 days
Presentation Skills
Programme Objective
Research suggests that public speaking is one of our biggest fears. This workshop will provide participants with numerous opportunities to practice presenting in a safe and supportive environment. Participants will receive many hints and tips for presenting effectively in the workplace.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Recognise their own unique style when presenting and to identify their strengths and areas for improvement
- List the different requirements for presentations from speaking to inform or persuading or inspiring an audience
- Outline how to prepare and structure an effective presentation
- Practice the techniques required to deliver the message with impact using appropriate audio visual aids
- Channel nervous energy positively enabling their “butterflies to fly in formation”
- Relate confidently to their audience and deal with any challenges that might arise
Sample of Content Covered
- The Different Types of Presentations – Speaking to Inform, Persuade or Inspire
- Preparing Effectively
- How to Appear Credible
- Overcoming Nervousness
- Finding Your Unique Voice
- Use of Audio-Visual Aids
- Impromptu Speaking
- Question and Answer Sessions
Target Audience
For everyone who has to deliver high impact presentations during their work. This workshop is suitable for the inexperienced presenter who is just getting started as well as the experienced presenter who wants to take their presentations to the next level.
Duration
2 days
Communication Skills
Programme Objective
Effective communication is essential for individuals and organisations to be effective. This workshop allows participants to assess their communication style and the benefits of being clear and concise when communicating. During the workshop participants are reminded of the importance and essentials of communication whether written or verbal.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Define and outline a process for professional communication
- Handle the challenges which arise when communicating in the workplace
- Outline the strengths and potential shortcomings of their communication style and list strategies for dealing effectively with the different styles in the workplace
- Recognise effective communication in group situations
Programme Outline
- Overcoming Barriers to Communicating
- The Impact of Perception
- Process for Communication
- Impact of Sight, Sound and Words
- Listening vs. Hearing
- Discovering your Communication Style
- Communication in Groups
- The Written Word
Target Audience
For everyone who wants to communicate more effectively in the workplace. Covering a wide range of communication tools, this workshop is aimed at the individual who would like to know how to overcome common communication difficulties in the workplace
Duration
1 or 2 days
Managing Effective Meetings
Programme Objective
Meetings are an important part of business today. Many of us spend a lot of our working day in meetings. This workshop reminds us of how to make these meetings effective to ensure we are spending our time wisely
Learning Outcomes
At the end of the workshop the participants will be able to:
- Outline what an effective meeting looks like
- Use appropriate frameworks and techniques and have the ability to plan and run high impact meetings
- Develop the group in order to produce high quality outputs whilst managing the different audience members effectively
- Facilitate an effective close ensuring everyone has clarity on what was agreed
Programme Outline
- Agreeing what an Effective Meeting looks like
- Defining the Different Terms – Facilitator, Chairperson etc
- Setting Ground Rules
- Stages of Group Development
- Importance of Preparation
- Handling the Different Participants Effectively
- Communication Skills
- Asking the Right Questions
Target Audience
For everyone who is required to chair/facilitate internal or external meetings on a regular basis. For anyone who wants to ensure that these meetings are run professionally and meet the intended outcomes in the most effective way.
Duration
1 day
Assertiveness Skills
Programme Objective
This workshop will identify passive, aggressive and assertive behaviours. Participants will identify what prevents them from being assertive in the workplace. By using effective verbal and non verbal communication participants will develop assertion techniques.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Determine the difference between being passive and aggressive and outline the behaviours required for assertiveness.
- Practice techniques to address issues associated with lacking confidence in business situations
- List a number of strategies for being assertive in different situations.
Programme Outline
- Passive, Aggressive, Assertive Defined
- Behaviours associated with each
- Effective Communication
- Self Analysis & Transactional Analysis
- Building Confidence
- The Importance of Self Talk
- Basic Assertive Rights
- Hints & Tips for Assertiveness
Target Audience
For those who wish to determine the difference between passive, aggressive and assertive behaviour. For everyone seeking to improve their assertiveness skills at work.
Duration
1 day
Influencing Skills
Programme Objective
The ability to influence is also a key requirement for leaders at all levels of an organisation. This workshop will enable participants to learn positive influencing strategies in the workplace.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Outline a process for influencing others in the workplace
- Identify productive influencing strategies for group meetings or on a one to one basis
- Demonstrate the importance of non verbal behaviour in influencing others
Programme Outline
- Influencing & Persuasion
- Influence vs. Interest Grid
- Influencing One to One
- Gaining Credibility and Appealing to the Emotions
- Influencing in Group Situations
- Principles of Influence
- Five Step Process for Influencing
Target Audience
For everyone seeking to improve their influencing skills. For anyone who has to work effectively with others to succeed in their work.
Duration
1 day
Time Management & Personal Effectiveness
Programme Objective
This powerful workshop enables people to effectively manage their time. It does this by getting participants to look at all areas of their life (work & non work) to determine what their priorities are. Once these priorities are established participants set goals to ensure these priorities are met. Practical strategies and techniques are also discussed to manage time in the workplace and to remain focused during challenging times.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Outline behaviours, techniques and habits required to manage their time more productively
- Create a practical blueprint that will work in the situations they find themselves on a day to day basis
- Define success and to devise strategies for achieving success
- Determine their values, interests and skills
- Set powerful goals in all areas of their life to ensure a work/ life balance is achieved
Programme Outline
- How Do I Manage My Time - My Time Management Style
- What Are My Time Wasters?
- Symptom vs. Problem – Finding the Cause of Stress & Time Management Challenges
- Focus on priorities - Active Positive & Re-active tasks
- Important vs. Urgent
- Work/Life balance
- Values & Success from a Personal and Career viewpoint
- Exercises to Help Maintain a Positive State
- Goal Setting - Short, Medium and Long Term Goals
Target Audience
For everyone who wants to further develop their Time Management knowledge, skills and competencies. For those who want to learn practical techniques to best manage their time in the workplace. For anyone who wants to take time out to review their career and personal life in order to achieve a work-life balance. For everyone who wants to feel self motivated and satisfied that they are achieving their full potential.
Duration
2 days
Coaching Skills
Programme Objective
Ensuring that people are the best that they can be is essential in today’s challenging environment. Coaching is a key skill which can unlock a person’s potential thereby unleashing the collective potential of the organisation. This workshop looks at the skills and mindsets required to be an effective coach in the workplace.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Define what coaching is and list the benefits of coaching
- Outline the behaviours skills and attributes of an effective coach
- Overcome the challenges and issues that arise in a normal coaching relationship
- List practical tips and techniques that can be applied immediately back at work
Programme Outline
- Defining the Purpose and Benefits of Coaching
- The Coach Approach – Self Assessment
- Motivation vs. Ability Grid
- Different Types of Coaching
- Task/Skill, Performance & Transformational Coaching
- Six step Coaching Process
- POEM & GROW Coaching Models
- Seizing "Coachable Moments” & developing a Coaching Culture
Target Audience
For everyone who wants to learn how to be an effective coach. For those who are responsible for the motivation of others and want to learn techniques to help do this in an effective way. For those who wish to ensure that their top talent are realising their potential.
Duration
2 days
Effective Conflict Resolution
Programme Objective
For various reasons, as long as people work together, conflict will occur. How we resolve this conflict contributes to how happy and productive we are in our work. This workshop looks at how we personally view conflict as well as giving participants strategies for resolving conflict in a professional manner.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Define the different levels of conflict and identify the causes and recognise the effects of conflict in the workplace
- Recognise how they handle conflict and list the strengths and potential shortcomings of their preferred conflict handling style
- Outline a strategy and a number of tools and techniques for resolving conflict effectively
Programme Outline
- Conflict Defined - From Discomfort to Crisis
- Causes of Conflict
- Self Awareness – How I Handle Conflict
- Thomas Kilmann Conflict Styles Questionnaire
- Six Step Process for Resolving Conflict Effectively
- Real Plays Using Issues Faced at Work
- Conflict in Teams
- Mediating for Conflict Resolution – Process Required
Target Audience
For everyone who wants to learn how to resolve conflict effectively in the workplace. For anyone who wants to become aware of how their conditioned response may hinder reaching an effective conflict resolution. For those who wish to learn how to mediate successfully when other people are in conflict
Duration
1 day
Managing Change
Programme Objective
One of the only certainties in work today is that there will be a lot change. How an organisation manages this change will very often determine how effective an organisation is. Individually many of us fear change. We prefer the status quo to remain the same and remain inside our comfort zones. This workshop looks at the importance of developing a positive mindset towards change. We will also look at how to manage and motivate others in times of change.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Define change and outline strategies for overcoming resistance to change in themselves and in those who work for them
- List techniques for effectively managing other people in changing times
- Outline ways to gain commitment to change back at work
Programme Outline
- Defining Change
- Circle of Self – How I Handle Change
- Managing Change – Three Step Model:
- Handling Resistance to Change
- Motivating in Changing Times
- Importance of Adaptability
- Effective Communication
- Gaining Commitment to Change
Target Audience
For everyone who is facing change and want to experience this change as an exciting opportunity for their own personal development. For anyone who needs to motivate others to work effectively in times of change.
Duration
1 Day
Personal Leadership & Motivational Skills
Programme Objective
Motivating others to achieve the goals of the department and organisation is one of the key requirements of being an effective manager. However, if you want to motivate or inspire other people it helps if you are motivated and inspired yourself. In this workshop you will learn practical tools and techniques to lead, inspire and motivate yourself and those who work with you to achieve their potential.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Outline a number of key techniques for leading effectively at work
- Outline the strengths/potential shortcomings of their behavioural style and list strategies for dealing effectively with the different styles
- Determine how to satisfy their own career drivers and recognise how to motivate people with any of the other nine drivers
- Determine key communication and influencing strategies
- Define success and to devise strategies for achieving success
Programme Outline
- Importance of Emotional Intelligence
- Effective Communication & Giving Feedback
- Process for Influencing
- Speaking to Inform, Persuade or Inspire
- Engaging the emotions of others
- Good Day/Bad Day Model
- Managing your State - Accept, Avoid, Alter
- Determining what is Success & Setting Goals & Targets
Target Audience
For anyone who believes that enhancing leadership skills has a real impact on the bottom line profitability and growth of a business. For everyone in a leadership role who needs to lead people successfully in challenging times. For anyone who wants to feel self motivated and satisfied that they are reaching their full potential and are helping those who work for them to reach their potential.
Note: Workshop applies to all levels of supervisory or management roles
Duration
2 days
Effective Teams
Programme Objective
Effective teams are essential for successful organisations. This workshop allows
participants to learn the qualities, behaviours, and mindset required for ensuring their
team is world class.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Identify the skills required for effective team working
- Explain team dynamics and team roles
- Recognise team limitations and adopt relevant coping behaviours
- Communicate effectively with other team members
Programme Outline
- What an Effective Team looks like?
- Skill Practice and Learning through Enjoyment
- The importance of Leadership, Planning Trust and Clear Communication
- Where we are now – Stop, Start and Continue exercise
- Tuckman’s Team Dynamics
- Transitioning the Team from Forming to Performing
- Belbin’s Team Roles
- Exploration of the Team‘s Strengths and Behaviour Patterns
Target Audience
For teams who want to learn how to work more professionally together. For new
teams who want to get to know each other and who want to establish ground rules
for moving forward. For teams who want to have a fun day out while at the same
time learning some insights about effective teamwork.
Duration
1 or 2 days
Train The Trainer
Programme Objective
To learn how to prepare and deliver high impact learning sessions.
Learning Outcomes
At the end of the workshop the participants will be able to:
- Deliver high impact learning sessions
- Identify how to make your learning sessions professional by applying the skills
that you experience
- Describe individual feedback received and develop action plans for going forward
Sample of Content Covered
- Preparation and Training Needs Analysis
- Technical and Soft Skills Training
- Structure of a Learning Session
- Introduction, Core Learning and Consolidation
- Practical Tips –Room set up etc., Facilitator Notes, Menu of Exercises
- Skill Practice Sessions and Individual feedback
- Questioning Skills and Engaging the Audience
- Presentation Skills and Overcoming Nervousness
Target Audience
For everyone who has to deliver high impact learning sessions during their work.
This workshop is suitable for the inexperienced trainer/facilitator who is just getting
started as well as the experienced trainer/facilitator who wants to take their learning
sessions to the next level.
Duration
2 days
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